The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Receive notification of claim
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Customer is advised of claims procedure Completed |
Evidence:
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Customer is given comprehensive information on the organisation claims procedure, how to make a claim, and any forms required for claim are sent to customer Completed |
Evidence:
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Customer queries are answered clearly and accurately Completed |
Evidence:
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Receive claim
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New claims advice is checked to verify correct policy detail Completed |
Evidence:
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Claims records are checked to ensure that the claim has not been registered previously Completed |
Evidence:
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Record/register claim
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Claims data is accurately entered and claims are registered in accordance with organisation procedures and level of authority Completed |
Evidence:
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Where necessary government authorities are notified in the correct format Completed |
Evidence:
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Estimate a claims reserve, including reinsurance as appropriate
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A preliminary reserve/estimate is calculated, where appropriate, according to organisation reserving policy Completed |
Evidence:
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For a routine claim, a determination may be made on acceptance or referral of claim in accordance with organisation policy and procedures Completed |
Evidence:
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Need for internal or external service providers is identified, if appropriate Completed |
Evidence:
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Policy is checked for reinsurance details, if applicable Completed |
Evidence:
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Reinsurers are advised of potential claim, if applicable, by raising reinsurance advice Completed |
Evidence:
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Potential impact of the claim on the premium is reported as required Completed |
Evidence:
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Create claim files or add information to existing files
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Correspondence is filed in correct claims files and allocated to relevant claims operatives Completed |
Evidence:
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All missing information, abnormalities or classification uncertainties are referred according to organisation policy Completed |
Evidence:
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An appropriate date is entered into diary system, where necessary Completed |
Evidence:
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All information is completed accurately and clearly, and in accordance with legislative and organisation requirements Completed |
Evidence:
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Completed documentation is filed or referred for processing if appropriate Completed |
Evidence:
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